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FAQ

Unfortunately, once an order is placed, it moves fast through our processing system. As a result, changes or cancellations may be impossible. Please carefully verify your order before confirming your purchase.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment on our website or the shipping carrier's site.

We normally handle orders in 2-3 business days before shipping them. Please keep in mind that during peak seasons and promotional periods, this processing time may vary.

Our standard shipping generally takes 12-15 business days for delivery. Please keep in mind that these are estimated delivery times, and actual delivery may vary based on factors such as customs processing and local postal services.

We want you to be completely satisfied with your purchase. If for any reason you are not, you can return your item within 30 days of receiving it. Please visit our return and exchanges page for detailed instructions.

While we strive to deliver orders within the specified timeframe, unforeseen circumstances such as customs clearance or weather conditions may cause delays. Please get in touch with our customer service staff if your order is experiencing a substantial delay, and they will help you track your shipment and receive updates.

Yes, we do! We currently offer international shipping to the United Kingdom (UK), United States (US), and Canada.

The shipping cost for international orders will be calculated at the checkout based on your delivery address and the chosen shipping method. Please note that additional customs duties or taxes may apply, depending on the destination country's regulations. Any such fees are the responsibility of the customer.

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